Account Manager
Location:
London
Salary:
£26000 - £29000 + OTEJob Reference:
Job Description
The company:
- Intuitive and award winning accounting software
- Developing a service at the cutting edge of the business software market
- Building the small business equivalent of the next Apple, Facebook or Google
- Team is passionate about great customer service
- Fast growing team that proudly develops the online accounting application
- Big opportunity to make a real impact in our team
- Take on massive responsibility and define your role in our company as we grow
- A young & friendly company but with a drive and determination to deliver results
The Role:
- Encourage existing partners to buy more products/services from the company (e.g. payroll, revenue generating features, new ‘profitable partner’ propositions) to increase the ARPU of each client
- Encourage existing partners to add more clients to their portfolio (e.g. by notifying them of new product offerings, regulatory changes (e.g. MTD), offering/hosting training (see below)
- Ensure existing partners (and their clients) fully understand how to use the system and are aware of its benefits e.g. via demos and/or training of partners or their clients (see below), working with Marketing or other teams to share resources with Partners, etc
- Successfully renew contracts with partners, aiming to (at a minimum) retain the existing number of clients (and the value of each client), and to ensure a smooth experience for the accountant and the company through the subscription system
- Work effectively with Customer Onboarding Specialist to ensure smooth handover of any new accountant partner
- Understand needs of any new account partners referred by Customer Onboarding Specialist, including what the partner needs the product to do, number and type of clients (value of opportunity)
- Agree pricing with new accountants prospect within approved pricing framework
- Escalate new opportunities to Manager or SMT as required (i.e. if falls outside agreed framework, or has other features that mean escalation is appropriate
The Candidate:
- Minimum of a years’ experience in technology within a similar role
- Experience managing and developing end user customers
Benefits of joining the team
- Awesome team of likeminded people – fun & friendly!
- Comfortable chill out area complete with pool table
- Training and conference budget
- Fully stocked kitchen with free fizzy drinks and snacks
- Social budget with events each month
- Weekly Friday pool tournament & beer fridge
- Flexible start times
- Casual dress code
- The best equipment
Location: Hammersmith, London (Hybrid Working)
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