Account Manager




£26000 - £29000 + OTE

Job Reference:

Job Description

The company:

  • Intuitive and award winning accounting software
  • Developing a service at the cutting edge of the business software market
  • Building the small business equivalent of the next Apple, Facebook or Google
  • Team is passionate about great customer service
  • Fast growing team that proudly develops the online accounting application
  • Big opportunity to make a real impact in our team
  • Take on massive responsibility and define your role in our company as we grow
  • A young & friendly company but with a drive and determination to deliver results


The Role:

  • Encourage existing partners to buy more products/services from the company (e.g. payroll, revenue generating features, new ‘profitable partner’ propositions) to increase the ARPU of each client
  • Encourage existing partners to add more clients to their portfolio (e.g. by notifying them of new product offerings, regulatory changes (e.g. MTD), offering/hosting training (see below)
  • Ensure existing partners (and their clients) fully understand how to use the system and are aware of its benefits e.g. via demos and/or training of partners or their clients (see below), working with Marketing or other teams to share resources with Partners, etc
  • Successfully renew contracts with partners, aiming to (at a minimum) retain the existing number of clients (and the value of each client), and to ensure a smooth experience for the accountant and the company through the subscription system
  • Work effectively with Customer Onboarding Specialist to ensure smooth handover of any new accountant partner
  • Understand needs of any new account partners referred by Customer Onboarding Specialist, including what the partner needs the product to do, number and type of clients (value of opportunity)
  • Agree pricing with new accountants prospect within approved pricing framework
  • Escalate new opportunities to Manager or SMT as required (i.e. if falls outside agreed framework, or has other features that mean escalation is appropriate


The Candidate:

  • Minimum of a years’ experience in technology within a similar role
  • Experience managing and developing end user customers


Benefits of joining the team

  • Awesome team of likeminded people – fun & friendly!
  • Comfortable chill out area complete with pool table
  • Training and conference budget
  • Fully stocked kitchen with free fizzy drinks and snacks
  • Social budget with events each month
  • Weekly Friday pool tournament & beer fridge
  • Flexible start times
  • Casual dress code
  • The best equipment


Location: Hammersmith, London (Hybrid Working)