Client Success Manager

Location:

Maidenhead

Salary:

£0 - £0

Job Reference:

361739

Job Description

The Client Success Manager is a strategic partner for clients on matters to do with the services our client provides. Regular contact with named customers each month will be required and you will be able to confidently manage face to face or telephone meetings, discuss the customers services and help navigate any challenges the customer might have deploying and managing their solutions.

Client Success Manager – Main Responsibilities:

  • Helping clients achieve success with a mutually beneficial relationship
  • Customer retention
  • Develop broad and deep account strategies that drive success through delivering value and insight relevant and unique to each customer
  • Tying in client potential need with suitable services, thereby helping generate opportunities
  • Overall customer satisfaction
  • Engaging with the client and the Regional Sales Executive in the event of product expansion opportunities
  • Acts as an escalation point to the client in the event of unresolved questions or issues
  • Helps the customer buy ad-hoc consultancy services
  • Working with Account Management team to facilitate or deliver a program of education and meetings with client groups
  • Ensuring customer information and contact records are updated in Salesforce

Client Success Manager – Required Abilities:

  • 3 – 5 years managing customer relationships in a sales related environment – either via the phone or face to face
  • Experience in a SaaS company would be beneficial but not a pre-requisite
  • Strong interpersonal skills – able to network and communicate confidently across all parts of the organisation
  • Resourceful – leveraging all resources both internal and externally to help meet customer needs
  • Ability to negotiate effectively with clients
  • Priority setting and organizational skills
  • Strong relationship skills
  • Ability to manage issues with diplomacy
  • Displays passion for & responsibility to the customer

Client Success Manager – Our Client:

  • Industry Leading Innovative SaaS Brand
  • Over 20,000 clients around the world
  • More than half of the Fortune 500 companies are our clients customers
  • Clients include industry leading brands such as Skype!
  • Provides a dynamic ecosystem of diverse partners and applications

At our clients company your career is what you make of it! You can forge your own path, work in different offices, switch business units or solve a new problem no one has before. Whatever inspires you, go for it… If you are a self-starter, commercially astute, well presented, full of ideas and boundless energy and above all be an entrepreneur combined with excellent communication skills and want to be part of a fantastic IT company – then please get in touch ASAP.

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